Frequently Asked Questions
On this page the most frequently asked questions are bundled and answered. If your question is not listed here, you can of course contact your contact person.
General
During which times can Kobout be reached?
Our employees are available on workdays between 08:00 and 17:00. The collection desk is open between 08:00 and 12:30 and between 13:00 and 16:30.
Can I buy from Kobout as a private individual?
No, Kobout does not sell to private individuals.
Orders
Can I change my order after confirmation?
This depends on the time frame that is between ordering and wanting to change the order. Your contact person can help you with this.
Can I cancel my order?
This depends on the time frame that is between ordering and wanting to cancel the order. Your contact person can help you with this. If the cancellation no longer goes, we will look for a solution with you.
Can I return my order?
In principle, stock items can be returned in the original and undamaged packaging. Your contact person can help you with this.
Can I pick up my order?
You can pick up your order at our collection desk at the industrial road 43 in Hendrik-Ido-Ambacht. This can be between 08:00 and 12:30 and between 13:00 and 16:30. Our employees help you with loading.
Where can my orders follow?
On your account page under the heading order history, you can track your orders by means of a track & trace system.
Where can I find an overview of the backorders?
The overview of your backorders can be found on your account page under the heading order history.
What are the shipping costs?
When ordering your order you can immediately see in the shopping cart what the shipping costs are.
What is the delivery time in the Netherlands?
Deliveries within the Netherlands are normally delivered within 24 hours and at the latest within 48 hours. Time shipments, Saturday shipments, shipments by courier and overnight transport are also possible. Ask your contact person for all possibilities.
What is the delivery time outside the Netherlands?
Deliveries for Belgium are normally delivered within 24 to 48 hours. Shipments to other countries within Europe are delivered within a few working days. Shipments to countries outside Europe are in consultation. Ask your contact person for all possibilities.
Are time deliveries possible?
Within the BeNeLux time shipments are certainly possible (except the Wadden Islands). Ask your contact person for the possibilities and costs.
Will Kobout also be neutral?
Kobout can also deliver shipments neutral to your customer directly. There will not be any statements of Kobout on or in the packaging. Kobout also provides a neutral packing slip or it is possible to add your own packing slip. Ask for the conditions with your contact person.
Is it possible to deliver at a different address?
This is possible. If the address is already known to Kobout, you can arrange this yourself. If the address is not yet known to Kobout, you can contact your contact person.
Account
I forgot my password. How can I request a new one?
On the login page you can easily choose the function "forgot your password?" And enter your e-mail address. Your password will then be reset.
You can not log in. What now?
Contact your contact person or call +31 (0) 78 684 66 11.
I am logged in, but no prices are visible. How is this possible?
There is a possibility that the check mark "show prices" on the "my account" page is not checked. If this does not solve the problem, please contact your contact person.
Where are the contact details of my personal contact person?
You can find the details of your contact after logging in on the page "my account".
Where can I change the settings of my account?
You can change the settings of your account on the bottom half of the page "my account".
Pay
What is the payment term?
You can find this under "payment conditions".
Where can I change the invoice details?
You can change the invoice details on the "my account" page under the heading "your data".
Where can I find my outstanding invoices?
You can find your outstanding invoices after logging in on the homepage and on the page "my account".
Can invoices also be sent by post?
Invoices can be sent by post if desired. You can indicate this to your contact person.
Where can the e-mail address or postal address for the invoices be changed?
You can change the e-mail address or postal address on the "my account" page under the heading "your data".