Kobout return policy
Did you order too much or an incorrect item? - We offer you the option to request a return, if the following conditions are met:
-Return requests for goods with a value below € 65.00 will not be accepted.
-Return requests are considered within 2 months of the delivery date.
-Goods must be returned in their original, unopened, undamaged and unmarked packaging.
-Goods cannot be returned if we do not keep them in stock or if they have been custom-made for a specific order.
-A minimum charge of 10% will be made for handling and administration, with a minimum charge of € 25.00.
-Packaging of the goods must be kept strictly separate from other returns.
-Return requests that meet the above conditions can be sent to: salessupport@kobout.nl, including the following information:
-VS order number and/or Kobout invoice number
-Kobout item number, description
-the quantity returned
-reason for the return
-Goods may only be returned after written agreement with a Kobout Return Order reference.
-Goods must be returned to our warehouse within 30 calendar days after agreement and accompanied by the official Return Order.
Return address:
Kobout BV Returns,
Nijverheidsweg 41, 3341 LJ Hendrik-Ido-Ambacht, Netherlands.